Privacy Policy

Welcome to the www.PrimaryEnglish.sg website, owned and operated by The Rocket Studio (“TRS”). All services and products provided through www.PrimaryEnglish.sg are made available subject to the terms and conditions set out in this Statement.
 
1. Our Commitment to Privacy

TRS is committed to protecting your personal data privacy.
 
2. Data Collection

i.In order for TRS to provide services to our Members or Subscribers, it is necessary for our registered Members or Subscribers to supply TRS with personal data during the registration process. Personal data collected by TRS includes but is not limited to the following:
a.name
b.age
c.contact address
d.telephone, mobile number and/or fax number
e.e-mail address
f.identity reference
g.payment record
h.bank account number and account holder name
i.credit card number, name of bank and expiry date
j.level of education
k.occupation
l.other relevant data

ii.When you visit www.PrimaryEnglish.sg, TRS collects general information about your visits by means of “Cookies” files and similar methodology. In our membership registration or subscription model, you are not allowed to disable this function. The information is only used for analyzing your preference in relation to the membership or subscription services we provide and will not be provided to any third parties.
 
3. Data Security

Once TRS has obtained your personal data, they will be encrypted and maintained securely in our system. Only authorized staff of TRS, who have been properly trained, will be permitted to access to those personal data. TRS will also ensure compliance by our staff with the strictest standards of security and confidentiality.
TRS uses VeriSign digital certificates to implement SSL (Secure Sockets Layer) protection. Part of your web browser, SSL encrypts your data communications with us so they are unreadable in transit over the Internet. All credit card information transmitted to and from your computer is encrypted and protected under SSL to guard against eavesdropping and unauthorised access.
 
4. Use of Personal Data

The main purposes for which personal data may be used by TRS are:

a.processing of the registration or subscription for our services and termination thereof;
b.incorporating into our user database;
c.handling of service calls, enquiries and complaints;
d.the daily operation for provision of our services;
e.conducting service surveys;
f.billing and collecting payment;
g.direct marketing;
h.to make disclosure as required under any law binding on TRS;
i.auditing; and
j.other related purposes
 
5. Transfer of Personal Data

Your personal data held by TRS will be kept confidential but TRS may provide such information to :

a.banks in connection with payment of relevant fees;
b.any professional personnel, agent, adviser, auditor, contractor or service provider who provides services or advice to us in connection with our operations;
c.any person or corporation under a duty of confidentiality to us;
d.person to whom we are required to make disclosure under applicable laws, governmental or regulatory requirements or pursuant to any order of a court of a competent jurisdiction; and
e.other third party or entities which may assist in TRS's business.
Please note that the privacy protection set out in this Privacy Statement does not apply to personal data already passed to third parties and TRS shall not be responsible for the protection of such personal data or neglect thereof by any such third parties.
 
6. Use of Personal Data for Direct Marketing

TRS may from time to time post or deliver to you direct marketing materials based on your personal data provided to us. If you do not want to receive those direct marketing materials, please advise us by writing or by e-mail to [email protected], or selecting the appropriate option under our member registration.
 
7. Access and Correction of Personal Data

The Ordinance provides you the rights to ascertain whether TRS is holding your personal data and to correct any data that is inaccurate and not up to date. You may contact us in writing or by email to [email protected].sg for access and correction to your personal data.